Refund/Cancellation Policy

Domain, Hosting, Website Builder

Refund and Cancellation Policy – Web Hosting Manila accounts are set up on a prepay basis Web Hosting Manila. customers may decide to cancel their account at any time and get a full refund if the cancellation request is made within 30 days of the official sign-up date according to our Money Back Guarantee Policy. To cancel an account, the customer must send an e-mail or a support ticket to the Sales Department and provide any authentication credentials requested by Web Hosting Manila. Any other form of cancellation request will not be accepted. Any incentives offered to customers upon sign-up will also be cancelled. However, domain name registrations or transfers are treated as non-refundable services and cannot be cancelled or refunded after being activated per customer request. The domain name owner will have access to a domain management account, and will be able to transfer the domain name to another registrar.

Late cancellations as well as accounts cancelled by Web Hosting Manila due to TOS violations, in which the customer decides not to fix the violation, do not qualify for the 30-day money back guarantee.

All credit requests for VISA, MasterCard, American Express and Discovery payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to your credit/debit card and affect your credit/debit card balance in accordance with the credit/debit card issuer’s terms of service.

All credit requests for PayPal payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to your PayPal account and affect your PayPal balance in accordance with the PayPal’s terms of service.

Money Back Guarantee Policy – Web Hosting Manila offers a 30-day money back guarantee. In case you are not satisfied with our hosting services, you can submit a refund request via a trouble ticket from your Modern Bill billing account, and receive a full refund for your hosting plan within 30 days of the account purchase, in order to receive full refund.

non-refundable services: all single-year or multi-year domain registration or transfer services. All domain registrations and domain transfers are final, do not include any money-back guarantee and will be subject to a fee that is calculated on the basis of the actual NON-PROMOTIONAL annual price of the purchased domain’s TLD, multiplied by the number of years of registration or transfer.

The amount that will be credited back to you in accordance with our 30-day money back guarantee will not include the cost of all non-refundable services that have been purchased upon sign-up (i.e. you will be issued a partial refund on the original transaction if you have purchased non-refundable services for your web hosting account).
A table containing the regular annual prices of the domain names offered by Web Hosting Manila . is located in section 16-b of this legal document

      • Web Hosting Manila contracts with VISA / MASTER CARD International, American Express Bank and Discover Financial Services for chargeback procedures, thus avoiding its merchant accounts involvement. When signing up for a web hosting service with Web Hosting Manila, customers agree to AUP (Acceptable Usage Policy – this document) and the specified Terms & Conditions in this document. Thus, Web Hosting Manila will utilize this document as an evidence for the customer’s agreement in cases of a chargeback inquiry on behalf of the customer based on points that the client tries to refute after he accepted them at the time of the order. If, however, the customer presents a valid motive for the refund required, having observed the afore-specified requirements, then Web Hosting Manila will commence the money-back procedures without hesitation. Any refund actions will immediately lead to an account suspension and the customer’s credit card will be charged back with the respective sum under the same payment order / authorization number.
      • Web Hosting Manila will charge customers with fees based on the fee structure at the time of the sign-up process. Web Hosting Manila reserves the right to introduce changes to the packages with regard to price and set of features when needed.
      • Upon signing up for an account with Web Hosting Manila, the customer agrees to pay on a recurring basis for the period selected by him/her in the Order Wizard. The periods have the following duration: 1 Month, 3 Months, 6 Months and 12 Months. The next payment must be made towards your account on its assigned date due, which means that Web Hosting Manila will attempt to automatically re-bill your chosen payment method (WorldPay or PayPal) in the beginning of each following period. When the payment is declined from your chosen payment method we will send out an email notice and retry to claim the payment on the following day, which will generally occur 3 times over a 3-5 day period. After this period if we have not received the payment due or had notification from you that the payment due is in hand, your account may be suspended or terminated at Web Hosting Manila sole discretion. Chargebacks are not considered as a way of refunding. Any customer who provides a credit card chargeback in response to a bill or order placed at Web Hosting Manila will be subject to collections and legal action. He/she will be charged $39.00, because when signing up with Web Hosting Manila , customers accept these terms and conditions, thus agreeing to observe them strictly.